Weekly e-Marketing Tip for your Site

Advantage of Providing Online Assistance

A great advantage of a website is that you can offer customer assistance 24 hours a day, 7 days a week, 365 days a year. If your company offers software services, it a good concept to include downloadable upgrades as well as as FAQ section where you can provide solutions to common questions. By providing an easy way for your customers to clear up their problems, you increase customer loyalty. You also increase the likelihood that they will return to your company when they need to improve their computer system. Include the appropriate contact information for visitors who have more complicated problems and want to talk to a human.